Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website is rent only. The following charges are billed monthly on the 1st of the month. Reserved parking, trash $15, Internet and Cable $55 with AT&T or Google Fiber, water and sewer, and a utility admin fee. Water and sewer charges are billed by our 3rd party billing company and are paid with your monthly rent.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection up to 100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a buy-out fee equal to 2 month's rent plus any concessions given during the term of the lease. Please review your specific lease for details on the termination policy.
What schools is Arterra zoned for?
Arterra is in the Kansas City School District including, Primitivo Garcia Elementary School, Northeast Middle School, and Northeast High School.
Do you have furnished apartments?
We offer the B3.3 floorplan, located on the tenth floor as a furnished apartment home. This home is offered upon availability for a 3 to 12 month lease term.
Do all of your apartments have the same finishes?
All apartments have the same finishes, and north and south-facing apartments have solar innovation doors.
Do all of your apartments include a washer and dryer?
All apartments include washer and dryer.
How do I setup electricity?
There is no set up required. Electric is set up and registered by Reverb KC.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our cable and internet is provided AT&T or Google Fiber. This price is $55 each month and will be paid along with your rent.
What is your pet policy?
We welcome up to two furry friends and we do not have a weight limit. There is a $300 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.
What is the parking policy?
We allow one parking space per apartment at $135 per month. We do not have electric charging stations.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
No, we do not have single garages. We do have garage parking available however.
Do you have storage units available?
No, we do have not storage units available.
How do I receive packages?
Packages can be received through the Luxer package lockers.
What are the hours for the amenities?
Residents have access to the 14th floor amenities Monday - Saturday until 4pm and Sunday all day.
How accessible is the team at the local office?
Our staff is available during office hours to assist you six days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.